Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available?

We Ship through DHL, USPS, FedEx an dother reputed shipping companies.

How Long Will it Take To Get My Package?

Depending upon your location and pincode the package may take between 10 – 15 days to arrive.

How Do I Track My Order?

You can track your package by visiting gofinch.com/track and then simply insert the order number and you will see the visual track progress of your package.

Do I Need A Account To Place Order?

It’s not necessary but recommended so in future you may cancel, request refund and exchange the products. It is also helpful for us to provide you better support. Therefore, please make an account while purchasing a product.

How Do I Cancel My Order?

Simply go to your account page and click on cancel order button next to the order and we will receive your cancelation request.

How do i request for refund?

You can exchange or request refunds by clicking on the refund button next to the order number at your My-Account Page.

Even More Questions & Answers

This Agreement was last modified on 01 June 2017.

What Shipping Methods Are Available?

We ship with FedEx, DHL, USPS, China Post and other reputed courier partners. You can also choose the shipping method during checkout

How Long Will it Take To Get My Package?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 6-14 Business days
Canada, Europe 10-15 Business days
Australia, New Zealand 10-18 Business days
Mexico, Central America, South America 12-26 Business days

*This doesn’t include our 2-5 day processing time.

How Do I Contact you for support?

You can contact us by Live chat or writing an email to support@gofinch.com, for more options to contact us kindly visit the Contact-US page

How Do I Place an Order?

Click on add to cart button next to the product and then visit the cart page and then follow the instruction on the page. If you have difficulty in checking out then you can simply order the product through Chat and we will help you in checking out without going through the regular steps.

Am I Protected?

We use PayPal to collect the payment, customers are fully protect against frauds and they can anytime request for refunds if they don’t like the product (subject to our terms & conditions)